The staff at the rental company were very enthusiastic and thoroughly explained the rental procedures. They carefully inspected the car and verified everything with us during pick-up.

There was no clear indication that the return time had to match the pickup time to the hour, and exceeding it by one hour costs the full day's fee, 200 pounds! Quite unreasonable.

The waiting time was a bit long.

The Hertz premises at Newcastle station are in a very inconvenient location on the wrong side of the station and at the foot of a steep street. Hertz’s competitors have offices on the station forecourt and are much more accessible. I was pleased to get a better car than I expected.

Received a car with Sat Nav which was a nice bonus

Great platform to book rental cars