Good

We actually rented a Volvo XC60 or a similar car, which falls under the luxury car category. However, when we arrived, we were given a Skoda Octavia. After expressing that this car is not of the same class, the store refused to change the vehicle. While inspecting the car, we found that the side mirror was broken. Only then did the store agree to switch the car, which was a complicated process that took over two hours. We requested an extension for the delay, but the store refused. They replaced it with a Volkswagen Passat, which we also pointed out was not of the same class. The store claimed there were no other cars available, so we had no choice but to accept it to avoid further delays in our trip.

The service is very convenient, and the staff at the airport location are very friendly and professional. They quickly completed the paperwork, and I got the car. The car was in great condition and very clean. Minor scratches were noted upon pickup, but they didn't check them when I returned the car. Returning the car was easy; since it was at a different parking lot from the terminal, the company drove us to the terminal, saving us the hassle of carrying luggage on the shuttle.

Simple and convenient procedures. The return process was quick, and the deposit was refunded promptly. Worth recommending.

Budget pushed to buy additional insurances even though they saw they were all covered by Easyrentcars. They still insisted their insurances are better. The car had about 40K km mileage, nothing exceptional.