I originally booked the car for 10 days, but returned it 4-5 days early, and they didn’t refund me anything.

Very satisfied

The pick-up and drop-off process was quite convenient, but the Malibu I got had many scratches and dents, and the vehicle's condition was rather mediocre.

We were given a complimentary upgrade and the car and the process all worked very well. Because I'm AVIS preferred I could skip the incredibly long queue in the main booking hall and go straight to the preferred desk. If I wasn't I think I would have waited over half an hour to get to the front of the queue (which we stood in first before seeing the sign to AVIS preferred)

All worked vey well and when I had a support query it came back quickly with an answer

My English isn't good, but the staff at the store were very patient and used online translation to communicate. The car wasn't very new, but it was in decent condition and had no issues for three days.