Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Waited for about an hour. The vehicle itself was very new, but the air conditioning system was broken and didn't cool at all during the entire trip.

Had a bit of a wait picking up the car. It seems like I received an upgrade as the car was larger than what I had booked.

Easy to book but mobile app not working as well as desktop version.

Really good customer service gave me a smaller car as I was uncomfortable driving the bigger one originally assigned to me

Easy booking process very h!elpful

Like: Loved everything about my experience. No strings arrache. Just walked in grabbed my car and left. Some of the best memories of my entire life were made during these 3 weeks with our car rental. Nothing like a family road trip.
Dislike: Nothing really.