When picking up the car at the store, I was informed that only Audi was available. Since I'm not familiar with Audi's operating system, I insisted on wanting a Mercedes. Later, they said they had Mercedes, but it required an upgrade. I asked how much the upgrade would cost per day and was told it was 25 euros extra daily. Considering the additional cost of 100 euros for four days seemed acceptable, but when the invoice was issued, it turned out the amount was not inclusive of tax. With tax, the total additional cost was 140 euros, and the car price went from 230 euros to 415 euros. Suggestion: Avoid upgrading on-site if possible. Regarding the car return, the train station is undergoing partial construction, and the return location was changed to the parking garage at the back. The address provided in the return instructions was inaccurate. You have to keep driving to the top level and look for the Eurocar signage, but there were no clear signs below. The service counter staff inside the train station is often absent, and every time you need to ask something, it takes over ten minutes of waiting. Other than the car being satisfactory, there’s not much to praise.

The experience was very good, but I was a bit worried about the car return process since they didn't inspect the car together with me. I felt relieved only after the refund was processed.

Quite professional.

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منصة ممتازه

Car provided for rental was not what I paid for. I specifically requested a Manual transmission Audi A4. I was provided a completely different vehicle with an automatic transmission. I would like a partial refund.

NA, no specific comments about a third party.