I have been downgraded as no such car or similar car was available, just smaller, with no compensation.

Picked up the car at Vancouver Airport and returned it at Calgary Airport. The signage at both locations was very clear, making it easy to find the pickup and drop-off points. The return process was particularly efficient, with fuel gauge checks, vehicle inspections, and printouts of the return slip all done seamlessly. However, the pickup process was quite slow. Since we were doing a one-way rental, we had to wait for a car with an Alberta license plate (likely because it's cost-effective for the rental company to charge a one-way fee while returning an Alberta car to Calgary). We waited over an hour after completing the paperwork to get the car (the staff kept saying it would be just another five minutes). We had originally booked a vehicle for up to 7 people, but there was an 8-seater available at the site. However, we didn't upgrade because our luggage just barely fit.

Car was very good. Spacious and easy to drive. The rental location itself in Toronto airport was hard to find. We spent almost 30 mins trying to find the right location. Drop off was relatively easy.

Easy to use app and booking is quite simplified. Customer service is also prompt and give quick resolutions.

Received free upgrade on vehicle- staff exceptionally friendly and helpful.

First time for using QEEQ. Very easy. Good customer service- able to reach someone on phone! Received good value for money.

mostly, all were good