Hertz has been the worst car rental company I've dealt with in the past ten years abroad. They gave me a hybrid vehicle instead of the model I selected, and the fuel tank capacity was only 330km, with excessive fuel consumption. For example, the navigation showed a distance of 200km between two locations, but the actual fuel consumption for that same distance was 260km. When traveling between cities in Italy, I had to refuel midway for round trips. Despite repeated negotiations through the Pin platform and directly with the Venice Mestre store, as well as nearby locations like Milano Malpensa and Cremona, there was no resolution, and their attitude was blatantly arrogant. Even though their website showed availability of other car models, they refused to process my request, even when I offered to pay for an upgrade. Essentially, they hand you the car without any after-sale service. Moreover, the car I received was extremely dirty — the windshield, interior, and trunk were filthy, and the steering wheel was sticky. Even several alcohol wipes couldn't clean it off.

The service is quite mature and the reception was very quick.

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

Hertz were very poor. When we arrived we were told that the car we booked was not available but we would be given an alternative. We waited over 90 minutes for a suitable car to find out it had been given to another customer. In the meantime we were offerred a much smaller car than we had booked (we booked a fullsize car (Alfa Romeo Julia or equivalent) as we are a family of 5), then were offered a small MPV which was in terrible condition-covered in dents and scratches, it looked as though someone had gone at it with a hammer!- the worst condition car I have ever been offered from a car rental. Finally, after much heated conversation we were given a large MPV (VW Touran) which had done over 100000 km. By then we had had enough and took it. Luckily it was fine and we had no mechanical problems. While we were trying to sort this all out it seemed every customer had a problem with the cars they were given. Be very wary of booking with Hertz! I will never use them again.

Good service marred by Hertz experience

Everything went really well. Just make sure to inspect the car before you take it and mark with x everywhere it has scratches (even if minor ones). They didn't have the Fiat so gave me a better and bigger VW. Car was in great shape. Can't complain, everything went very smooth. They tried selling me a gps, but the car had CarPlay so no reason for u to get it either, if you own an iphone and have data.