Fine

The store was busy with many customers when picking up the car. The queue moved quickly, and the process was smooth without any upsell of extra insurance. The Insignia was upgraded to a Passat, which was very new. Everything went smoothly throughout the trip. The staff checked the car thoroughly when returning it at a different location and found no issues. The paperwork was signed quickly. Good experience overall!

No waiting at all - unexpected at Heathrow

Excellent service at pick up. Reassuring and helpful after our car break down

The car had gps and black box was not informed of this so was a little disappointed that I could only move at 70 miles an hour on the motorway overtaking lorries was a nightmare and middle lane hoggers