During the busy summer season, AVIS showed no cars available, but we managed to find one here, which wasn’t easy. Before leaving Milan Airport, we contacted the rental company by phone, and they kindly sent a car to pick us up and take us to the rental location, saving us the trouble of carrying our luggage ourselves. Once we arrived, we found that AUTOONE and SURPRICE shared the same location. Later, when we received a confirmation email, it was under AUTOONE’s name, so they’re probably sister companies. There were two staff members processing rentals on site, and we only waited about ten minutes before it was our turn. After confirming the addition of full insurance and cross-border usage fees at the counter, we were given a car slightly larger than the one we had booked. It was a white SEAT Arona. The entire process took about ten minutes. (Unfortunately, in the later selection options, we couldn’t choose the actual car model we received.) When returning the car, we had full insurance, so as long as the fuel tank was full, they quickly checked and completed the return process.

It was quite good, no queues upon arrival. The process started immediately. I read in other reviews that there could be up to a 3-hour wait, but there wasn’t any. The prices were very cheap, and although they did try to sell insurance, you just need to tell them you don’t need it. The staff were also nice; they understood we didn’t need the insurance and didn’t push further. I didn’t see any signs of racial discrimination as some reviews mentioned. Everyone finds their own car, and it seems like they don’t have many staff in the first place. The cars given out were all SUVs; the person before me, who was white, got the same. The deposit was 1200 euros, which was just a hold and not an actual charge; as long as the car was returned in good condition, the deposit was refunded directly. I was quite worried after reading the reviews, but everything went very smoothly, and the vehicle was also good.

The service staff's attitude was average. They tried to upsell full coverage insurance and an additional driver. The credit card pre-authorization was higher than estimated.