Fairly satisfied. There was a minor issue with the car's tire during the trip. I called customer service, and later at another city's rental location, the car was replaced. The issue was resolved relatively smoothly.

Despite the language barrier, their smiles, gestures, and personal demonstration helped us solve the problem. Great service!

Pretty good, simple procedures, but a lot of things need to be done by yourself.

No extra sales pitch, and the attitude was quite standard. However, I booked a VW Touran, but they didn't have it and gave me a KIA CARENS instead. She said the KIA is slightly larger than the Touran, which was true. The car was slightly bigger. But once on the road, I realized it was underpowered. We were three people, each with 2 large, 2 medium suitcases, and a backpack. On inclines, the car lacked power. On many mountain roads, we could only use 2nd or 3rd gear, with the slowest speed at 30km/h. Next time, if the rental company tries to give me a Korean car, I will refuse.

Nice new model B class with mbux