Hertz MUNICH AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

Carr Marshall

Germany

Reviewed: Sun, Feb 2, 2025

About Hertz: 2.0 /10

The rental company did not provide the vehicle as stated in the contract. I booked a Mercedes E, but was given a Mercedes A. Upon realizing the discrepancy, I immediately returned to the counter to discuss it, only to be told that A and E are the same category. How could a luxurious mid-size sedan and a compact sedan be considered equivalent? This blatant consumer fraud caused a two-hour delay at the airport, and no satisfactory solution was offered. Helplessly, I had to take the A and leave.

1 days rental

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Maggie Barnard

Germany

1 days rental

Reviewed: Thu, Aug 23, 2018

About Hertz: 6.0 /10

Do I really have to write a review? I'm too lazy to do it.

Antony Rossetti

Germany

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Reviewed: Wed, Jun 21, 2017

About Hertz: 10.0 /10

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Darlene Leopold

Germany

1 days rental

Reviewed: Wed, Aug 6, 2014

About Hertz: 4.0 /10

There are actually very few Viano models available from HERTZ. When we went to pick up the car, they didn't have any left. They said our luggage was too much and that vehicles of the same grade wouldn't suffice, suggesting we upgrade to a VITO116, and charged us an additional 400 yuan for the upgrade. In fact, we didn't see any other vehicles of the same grade as VIANO in the parking lot. The staff member (an old lady) didn't upgrade us for free but rather persuaded us to pay for the upgrade, which felt a bit dishonest.

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Gale Stone

Germany

1 days rental

Reviewed: Wed, Nov 19, 2014

About Hertz: 8.0 /10

The process was quite fast, and the return was very smooth. Very good overall, although I booked a BMW or a Mercedes, but got a Volvo V60. I thought it was an S60 and agreed, but it turned out to be a V60. Although the car is quite long, it was still cramped for two adults and one child in the back seat. However, the car's features are really powerful, so I didn't pursue it further.

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Calvin Joan

Germany

1 days rental

Reviewed: Mon, Sep 21, 2015

About Hertz: 10.0 /10

The return location details are unclear, especially for out-of-town returns. It's best to ask for clarification when renting the car.