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Really poor.

Reviewed: Wed, Jul 17, 2019
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About QEEQ: 8.0 /10
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

Herbert Jordan

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Reviewed: Sun, Jul 7, 2019
About Routes: 10.0 /10
Very convenient, got an upgrade to a big Jeep. It was a new car with only over a thousand kilometers, at the original price. The car rental place is popular, and the service is quite good.
About QEEQ: 10.0 /10

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Intermediate | Nissan Sentra or similar
Reviewed: Tue, Dec 3, 2019
“Felt that I got away lucky”
About Routes: 7.0 /10
While I didn't have any problems with my rental, there is a definite fly-by-night feeling to the whole experience. Their premises is an unrenovated former Chinese restaurant. I did not get the vehicle that I expected, and I did not see the variety of models that they claimed to offer in their lot. I was also asked about obvious wear and tear as "damage" to the vehicle, which was dropped when I offered to involve American Express.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Tue, Aug 20, 2019
“Good value, if a little slow.”
About Routes: 8.0 /10
It had sticker glue on the side window (fairly large) that was a little embarrassing. I would’ve appreciated if not being on the car.
About QEEQ: 9.0 /10
I waited a fair time for pick up but some other folks said they’d been waiting almost 40 mins to be picked up by the shuttle. I would now only use your service when I expect to have tons of time.

p.brannan

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Medium SUV | Nissan Rogue or similar
Reviewed: Tue, May 28, 2019
“After a bad start everything was good”
About Routes: 7.3 /10
Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!
About QEEQ: 8.0 /10

A.Purkis

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Special SUV | Jeep Wrangler or similar
Reviewed: Sun, Apr 21, 2019
“Very easy, great value.”
About Routes: 8.7 /10
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great. Would definitely use Routes again when I’m back in BC.
About QEEQ: 10.0 /10
Good platform probably one of the best brokers.

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