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I booked for wolkswagen jetta, but they gave me nissan altima without any update

Reviewed: Thu, Jul 18, 2019
About Hertz: 6.3 /10
I booked for wolkswagen jetta, but they gave me nissan altima without any prior information/ update about change of the car. The hood of the car was shaking while driving which was scary for me, if it's gonna blow up & hit the front glass while driving.
About QEEQ: 8.0 /10
Standard | Volkswagen Jetta or similar

Relevant Reviews on Hertz in United States

Channing Dick

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Reviewed: Mon, Feb 10, 2025
About Hertz: 8.0 /10
Added up to a good level, everything seems fine.

Louis Barney

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Reviewed: Sun, Jul 21, 2024
About Hertz: 8.0 /10
On the third day after getting the car, the tire pressure warning light came on. We quickly got off the highway and found a Hertz location at a nearby hotel. The staff quickly measured the tire pressure and added air. She suggested that the dashboard is very sensitive to slightly low tire pressure, but it should be fine after adding air. If we insisted on changing the car, we could do so at the airport branch, but her location couldn’t handle it. We trusted her advice, and for the next five days, we had no issues. We didn't buy the E-toll, and received a toll charge notification within ten days after using the highways. The toll and rental company's management fee were not high. Personally, I think unless you use the highway multiple times daily, not buying the E-toll and paying per use is more cost-effective.
About QEEQ: 10.0 /10

Orville Trevelyan

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Reviewed: Fri, Sep 15, 2017
About Hertz: 2.0 /10
They tried to sell extra insurance, and claimed my reserved car wasn't available, suggesting other cars that required additional payment. Initially, the staff quoted an extra $48 per day, but when I said it was too expensive, someone who said they were a manager offered it for $24 per day. Since it was late and I needed to hit the road, I had no choice but to agree. It felt like a scam.

Tracy Mary

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Reviewed: Thu, Nov 23, 2017
About Hertz: 10.0 /10
Both renting and returning the car were very easy. The shuttle bus was convenient. I left my cigarette lighter USB adapter in the car when returning it, but the staff reminded me and returned it to me.
About QEEQ: 10.0 /10

A.Ballereau

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Compact | Nissan Versa or similar
Reviewed: Thu, May 31, 2018
“Good experience”
About Hertz: 8.6 /10
Like: convenience and price, as proposed
Dislike: Had booked a Nissan Versa Sedan and I got a small Toyota Yaris ! It did not turn to be a problem as I needed a car only for a week to do errands around Washington DC, just 286 miles. It would have been a big problem if I had to transport a lot of stuff as I did last december when I visited my son and family in Tampa Florida... Next time I shall double check with the agency if I am going to get the car I have reserved.

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