Unnecessary stress and 45 minutes wasted due to issue of insurance noted above.

Very satisfied

The car rental company's queue management is well-organized. They promote insurance and full-tank services, but once you decline, they generally don't push further. Returning the car is simple—just hand in the keys. The deposit pre-authorization hasn't been released yet, and I'm not sure how long it will take. I'll update my review once I find out.

Car met the need and my expectations.

Professional customer service and processes.

Pick up prévu à partir de 9:00 Arrivé à 10:00 45 mn de queue puis on après avoir rempli tous les papiers, on m’annonce + 45 mn d’attente ! Attitude négative de la personne au guichet. Très désagréable de devoir « se battre » pour obtenir sa voiture.

Like: I’ve had bad experiences with car rentals before, but no hassle with Hertz about any minor scratches that were there before (which was my experience with another company). The vehicle we got was more car than we registered for—a Chevy Tahoe instead of a Pathfinder, which worked out better for us anyway. The car was clean, new and lots of features, and perfect for hauling the big group we had.
Dislike: The distance from the kiosk to the rental pickup was a bit far away—which was okay, but we didn’t walk around the car together, at least at this airport rental office.