British people are generally very contract-oriented. It's hard to make changes to your order at the last minute, so you have to compromise. What you book initially is what you get! They often try to overcharge or sell you something extra, but if you stick to your original order, they have nothing to say.

No waiting at all - unexpected at Heathrow

Quick efficient pick up, free upgrade on vehicle and friendly service

Great competitive price and easy booking system with updates sent when necessary

Yes, car was an upgrade and was superb.

Good booking experience all round.

Like: Really good customer service and the gentleman came and opened up the warehouse late at night so I could drop the car off.
Dislike: The car was clean and modern, but slow. Next time I'll spend a little more money and choose a better car.