We picked up and dropped off the car at different locations. At the pick-up site in central London, there was only one staff member present, and there were some language barriers. Additionally, the staff was unfamiliar with the car's navigation system, which led to us getting lost. At the airport drop-off, the staff were highly professional, warm, and patient, which moved us deeply. Their work ethic was commendable. We will definitely rent from this company again next time.

The Europcar staff had a great attitude and were very efficient. The car they provided was new and the driving experience was pleasant.

Drop of at Heathrow late at night is not recommended as though the staff were helpful the service available is limited

Good

It was great.

Excellent offers compared to others.

Slow pick up process. Not clear that digital registration required upon arrival. Queue jumping for ‘priority’ customers whilst the rest wait.