The car rental company is not very efficient.

The staff was very friendly.

At that time, the bank system couldn't pre-authorize, and about 2000 yuan was actually deducted, with a promise to refund within one month. Two months have passed, and there's no sign of a refund.

They kept trying to hard sell an insurance that covers incidents without needing to file a police report. Other services were decent. However, the charges were strictly based on their system's prices, completely ignoring the RMB 160.00 we paid to Zuzuche China. Their reason was that the system shows the original price, and there was no room for negotiation. We were in a hurry to pick up the car, so we reluctantly accepted.

Because we had 5 people, the previously selected car had a small trunk. The staff at the store kindly changed it to a Skoda diesel car with a larger trunk. The car was powerful, fuel-efficient, and very useful. We are very satisfied and grateful for the thoughtful and high-quality service provided by the staff.