very bad service after the car broke up. 24 Hours and waiting. Had to cancel all my plans.

Convenient pick up and drop off

Easy to use platform and best value for money

We did not received the car we had chosen. car given to us was i felt was not comparable. Staff at pick up counter seemed to be more interested with social media on their phones then to look after you. the female staff employee where we picked up the car was ignorant and once again cared more about her phone. i tried pointing out some damage on the car and she dismissed me told us we would receive an email with what damages were on the car prior to pick up. we never did receive an email.

We were in the waiting line 1.5 hours late. We waited another hour before we were called to the counter. The lady at the counter said "we were over 2 hours late and hence they gave our car away". She then started offering us a different car for 300 euros more. I explained our reason being late which was not in our control. The lady said we don't have any other options. I then asked for a smaller car which she was able to give us for the same cost. I asked if the cost could be reduced since I am getting the same car and the answer was no. I was at the mercy of the company and had to settle with what I got. Just poor customer service!! Especially since we had a reservation

Customer service at the Milan Airport is totally poor. long waiting time for no reasons. Vehicle conditions are not the best, many miles, a lot of scratch and poorly cleaned.

We waited a long time to pick up the car. When returning, the parking garage where we told to return it was full and it took a long time to straighten out where to go.

I loved how they emailed me when they found a better price!