Poor customer service, car just OK

The counter staff was helpful, fair, and polite. The entire process was painless. I will rent through QEEQ again in the future.

We waited a long time to pick up the car. When returning, the parking garage where we told to return it was full and it took a long time to straighten out where to go.

I loved how they emailed me when they found a better price!

Over 2 hours to pick up is unacceptable

My time location was at 2 PM....get there at 1:07....I was served at 2:45.....I spent no more than 10 minutes and everything was done......other people spent 30 minutes there...none sens. You should have a counter for people with reservations already done and other counters for people starting the location processus.....none sens to wait almost 2 hs and not spent more the 10 min on the counter (this was a Hertz counter at Rome Termini)

Like: Fantastic beach's.unspoilt by tourism long may it continue
Dislike: Put a sand mat in the car so it's easy to empty helping us helping you to keep the car looking great.