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Live chat Email us Service Code: 1649696360
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This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !

Reviewed: Mon, Jul 29, 2019
About Routes: 3.3 /10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

Athena Zechariah

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Reviewed: Sat, May 25, 2024
About Routes: 10.0 /10
It took a long time to pick up the car, but the return process was very quick.
About QEEQ: 10.0 /10

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Intermediate | Toyota Corolla or similar
Reviewed: Thu, Oct 17, 2019
“Good price, Service acceptable.”
About Routes: 7.7 /10
Staff wasn't the friendliest upon pick up and the car mileage on the contract did not match the actual mileage. I would've been charged extra for going over the included miles if I didn't point that out. Car was dirty inside and out but I didn't really mìnd it. Car return went well.
About QEEQ: 8.0 /10

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Economy | Kia Rio or similar
Reviewed: Tue, Oct 1, 2019
“Routes is cheap, but be prepared for a long wait.”
About Routes: 6.7 /10
Understaffed, long lines and long wait times. Doesn't seem to have been organized well. One lady waited over 90 minutes for a car she booked months in advance.
About QEEQ: 10.0 /10

Travel4Work

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Medium SUV | Jeep Wrangler or similar
Reviewed: Sun, Sep 8, 2019
“Great booking process and value, however the car could have been better cleaned + shorter wait time”
About Routes: 7.3 /10
The waiting time took quite a while, but the pick up process was straight forward. My only feedback was that the cleanliness of the vehicle was subpar and I had called to complain about this. I called 5 times about the dog fur that was not cleaned up, and Amrit (customer service) said she would pass on my message to the manager and that they would call me back. I never got a call back, and had my allergy symptoms throughout the rental because of the unclean car / dog fur.
About QEEQ: 10.0 /10
Great and easy booking process, overall excellent value!

Jim

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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sun, Jul 21, 2019
About Routes: 8.0 /10
Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.
About QEEQ: 10.0 /10
Fantastic service, 2nd time used and both outstanding experiences, with exceptional value rental cars.

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