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This rental experience was a calamity of disorganized staff and unprofessional efforts by Routes !

Reviewed: Mon, Jul 29, 2019
About Routes: 3.3 /10
The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm
Full Size Van | Dodge Grand Caravan or similar

Relevant Reviews on Routes Vancouver Airport

Hogan Vogt

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Reviewed: Mon, Oct 1, 2018
About Routes: 6.0 /10

Leon H

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Medium SUV | Jeep Cherokee or similar
Reviewed: Sat, Feb 15, 2020
“excellent service, brand new vehicle at an unbelievable price.”
About Routes: 9.7 /10
i expected to be given a wreck for the price I was paying, so was stunned to receive a Nissan Rogue with only 2900km on it.
About QEEQ: 10.0 /10

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Economy | Kia Rio or similar
Reviewed: Tue, Oct 1, 2019
“OK”
About Routes: 5.3 /10
The car wasn't the size we ordered but that was OK the car was flithy it hadn't been cleaned since the previous hirers there was a lot of scratches and a serious bump on the wheel which I don't think had been inspected
About QEEQ: 10.0 /10

Brett

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Intermediate | Toyota Corolla or similar
Reviewed: Mon, Sep 30, 2019
“Awesome deal, great car, good service all around.”
About Routes: 10.0 /10
Was a nice clean car. Got a 2019 KIA Soul which was unexpected but a great little car. Very comfortable had lots of tech and great on fuel. Counter staff were polite and helpful, so was the guy who took me to and inspected the car with me. The price was phenominal. I got full insurance and it worked out to less than $30 a day. I've seen people complain in reviews but I had a great experience. Also I'm more than willing to drive a little further and wait a little bit to get my car for such a great deal. I will definitely use Routes again when I rent a car.
About QEEQ: 10.0 /10
Booking was easy and a great price for the car and the insurance. Will definitely use this platform to book a car rental again.

B.Bone

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Economy | Kia Rio or similar
Reviewed: Sat, Sep 8, 2018
“First Time...not the last!”
About Routes: 9.6 /10
Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!

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