Horrible. Plus de 1h30 d’attente. Un service au comptoir pitoyable, lent et pas fiable.

Avoid at all costs! Besides the terrible attitude, I was shocked to see the car's condition when picking it up. The front bumper was already damaged badly, and the tread on the tires was nearly worn out. Giving customers such a car is a recipe for disaster. I reported it to the front desk, and they offered a free upgrade, but the new car was still in poor condition. I immediately contacted the rental car booking company for help, saying I'd take a smaller car as long as it was in good condition and wouldn't affect my trip, but they said there were no other cars available. They suggested I use the no-show protection to cancel, but there has been no resolution since February 17th. Moreover, their deposit is excessively high at €1200, which is unreasonable, especially given the poor service. Lesson learned. Don't fall into this trap, everyone!

The service staff's attitude was average. They tried to upsell full coverage insurance and an additional driver. The credit card pre-authorization was higher than estimated.

The full insurance purchased from Zuzuche was not recognized, so I had to buy full insurance again. The reserved car was given away by the system, and eventually, I got a manual transmission vehicle.

We did not receive the car that we requested. It was a level down.. Toyota Yaris instead of an Audi A3

They tried to scam us by inventing some random damage on the car. I had pictures from when I picked it up and before dropping it off. Although the guy did not admit it, it was evident that he damaged the car while inspecting it to charge us. In the end, after showing the pictures, the guy changed the subject and received the car without any complaints or so.