Professional service with a humane approach to problem-solving.

A well-established car rental company. The staff can speak English, and the pick-up and drop-off procedures are quick. However, they insisted we buy insurance when picking up the car, even though we had already bought full insurance through QEEQ. The store still tried to sell us insurance, and the communication was not smooth, which took a lot of time. Also, our tire had a problem on the road. We informed QEEQ to contact the store and they said we could change the car. But when we gave up sightseeing and rushed over, the store said we couldn't change, which was a wasted trip and wasted our travel time.

Car was a Fiat Egrea or something, fine on the flat but gutless on hills of which there are a lot in Turkey. It was clean, very neatly new and suitable for 4, any more and I suggest the weight would add to the struggle to get up hills!. We found that switching the air con off helped with the hills!!

Like: been upgraded with no additional cost & with a brand new vehicle.
Dislike: nill