It's all in the details.

Very good

Overall, it was quite good. I initially had some trouble finding the pick-up location but later realized it was actually quite obvious. The car pick-up process went smoothly. They did try to sell me some extras, but when I declined, they didn't push further, although they didn't look too happy about it. I had booked a Ford Focus but received a Kia that looked like a mini Cooper instead. I didn't mind as long as it worked. Returning the car was very smooth; the staff in charge of the return were very nice and made it a pleasant experience, making me feel like I would definitely come back next time.

Very nice, we met an unconventional rental manager who processed our rental right in the parking lot. It took only five minutes from arrival to getting the car, saving us from waiting in line at the store.

Like: The drop off in Fort Lauderdale was the speediest I've ever seen.

Like: I appreciated the vehicle was roomy and that I was able to enjoy the drive as I worked my conferences and also enjoyed the scenery of the roadside. The staff took great care of me even though my flight was 6 hours late, and I will always appreciate the speed getting me a vehicle at that hour.