The process was really simple from booking to collection & return

Overall, quite satisfied. The car model is new.

The car rental company provided good service overall. However, the process at Munich Airport was a bit inconvenient. First, you have to handle paperwork at the counter, and then go to the parking lot to pick up the car. I carefully inspected the car inside and out, but if there were any issues, you'd have to return to the counter, which isn't very convenient. Also, I rented a Passat wagon, but was given a Skoda wagon, which felt like a downgrade. Since it was late at night and I didn't want to go back to the counter, and the Skoda was in good condition and a diesel, I let it pass. Still, the downgrade felt disappointing.

Collection was straight forward. Explanation is clear and key was given within 15 mins of processing.

Booking platform is easy but as a diamond member, the price diff between fully covered and basic covered is not significant. Price breaker didn't happen as the price stay the same all the way.