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Reviewed: Mon, Feb 19, 2018
About AVIS: 2.0 /10
Extremely dissatisfied. I booked a Mercedes C, but ended up with an Audi A3. They insisted A3 and C are in the same class. When I said I wouldn't rent it, they threatened not to refund me. Unbelievable! Is there such an unfair policy? What can I do? I had to accept it. Complete garbage. Couldn't reach the customer service of Zuzuche the whole time. What are they even busy with? Terrible review!

Relevant Reviews on AVIS in Germany

Jane Pullan

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Reviewed: Fri, May 10, 2024
About AVIS: 4.0 /10
The car pickup was relatively smooth, but I was inexplicably charged 140.59 euros after returning the car. After multiple communications with customer service, they admitted the rental company made a mistake by charging for late return and vehicle upgrade. As of writing this review, it has been over forty days, and the platform only refunded about 40 euros of the mistakenly charged late return fee a week ago, with the remaining 100 euros still unresolved. Multiple phone calls to customer service have been met with excuses that the responsible after-sales person is in a meeting or has left for the day, and requests to speak with a customer supervisor have been denied. As a consumer, the experience has been extremely poor.

Michaelia Betsy

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Reviewed: Mon, Oct 14, 2019
About AVIS: 2.0 /10
We booked a car through Zuzuche for five days and fully paid in advance to Zuzuche, but Zuzuche didn't transfer the payment to the car rental company. We were supposed to pick up the car at noon on October 3rd, but due to a train delay, a friend called to inform us that it was a National Day holiday in Germany and the car rental company hadn't received any payment or deposit. Therefore, they wouldn't hold the car for us. We rushed to the car rental company around 2 PM, but it was closed, and we couldn't pick up the car. The next day, there were no cars available either, so we ended up paying but never received the car! Meanwhile, Zuzuche kept making excuses and refused to refund our rental fee. We recorded a video on-site, and the AVIS staff confirmed they hadn't received any money and that we could get our money back if we didn't get the car under any circumstances. Despite this, Zuzuche continued to make excuses. So, be very cautious when renting through Zuzuche!!! Be careful of paying and not getting a car, as they don't prioritize customer interests at all. Unethical company!

Madge Walter

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Reviewed: Thu, Oct 22, 2015
About AVIS: 4.0 /10
When I returned, I noticed that the price was different from what I booked online. I was in a hurry and didn't ask at the time. The car was a Skoda; I expected a Mercedes.
About QEEQ: 10.0 /10

Ophelia Housman

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Reviewed: Mon, Oct 26, 2015
About AVIS: 10.0 /10
I originally booked a Benz A-Class, but unfortunately it was unavailable when I arrived at the store. I was given a diesel manual car instead, which was fuel-efficient. Returning the car was very convenient. I will choose QEEQ for my next self-driving trip.
About QEEQ: 10.0 /10

Viktor

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Compact | Volkswagen Golf or similar
Reviewed: Mon, Aug 12, 2019
“Good”
About AVIS: 9.0 /10
Picked up at Berlin airport, then changed the drop-off location to Leipzig. Deposit for fuel has not yet returned.
About QEEQ: 10.0 /10
Good service and bonus programm. Keep it same!

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