It mainly depends on the staff. The girl handling the car return was efficient, while the guy during pickup was slow like an old lady. The car was an XC60 T6 RECHARGE top model with Harman Kardon audio.

The reserved time was not honored, and I had to wait over two hours to get the car. When expressing dissatisfaction to the counter staff, they even threatened to cancel the order. Their attitude was very rude.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

Convenient pickup, reliable service

Both car pickup and return went smoothly, with no deductions so far. The deposit was refunded to my credit card within a few days. Very satisfied. During pickup, the salesperson will try to sell you insurance, but if you show them the printed QEEQ insurance notice, they won't insist.