CAR RENTAL REVIEWS ON ENTERPRISE AT PARIS CHARLES DE GAULLE AIRPORT, CDG

The car rental company has great customer service. Regarding insurance, they simply mentioned it but didn't pressure you to buy if you chose not to.

Overall, it went quite smoothly for both pick-up and drop-off.

Not bad

Fairly satisfied

The staff was very friendly and even recommended a local app.

Average

We proactively purchased full insurance. The staff was very friendly and accommodating, and they upgraded our vehicle.

Long wait time for car pickup. Other services were excellent.

The service at the Enterprise branch in Paris airport was excellent, and the pick-up and drop-off process was straightforward and quick.

It mainly depends on the staff. The girl handling the car return was efficient, while the guy during pickup was slow like an old lady. The car was an XC60 T6 RECHARGE top model with Harman Kardon audio.

The car pickup was convenient, but there was a bit of a line.

The price was very cheap and cost-effective. I originally booked a Ford Edge, but when picking up the car, they replaced it with a Renault seven-seater hybrid SUV, which was very fuel-efficient. Returning the car was extremely difficult to figure out; I highly recommend locating the return area in advance. It took me an hour and a half circling the airport to find the drop-off spot.

The overall service was acceptable, but the store was hard to find, making both pick-up and drop-off quite inconvenient.

They didn't provide the reserved car, but instead a Citroen wagon of the same class, which was acceptable. Due to significant temperature differences in Europe between morning and evening, I didn't check the air conditioning in detail after arriving on an early flight. Later, it turned out that the air conditioner was not working at all, making the drive extremely sweaty. Tried to contact for a vehicle replacement and file a complaint, but knowing the efficiency in Europe, they ignored it and asked me to return to the pick-up point. By then, I had already driven over a hundred kilometers. By the time I returned the car, the issue was still unresolved. Overall, the experience was okay as a regular QEEQ user. QEEQ also assisted but couldn't control the outcome completely. One thing to note, unlike pre-pandemic times, you must have a Visa card without UnionPay! Remember this, or you will face significant inconvenience across Europe, except in major tourist cities.

The reserved car model was not available, so they replaced it with a slightly less prestigious brand but a somewhat more spacious model.

The staff very friendly and helpful. Easy and fast process.