Take my advice, book your car early and choose the largest size available if possible! Don't make the mistake I did—five people squeezing into a full-size SUV. After loading the luggage, it still felt cramped, and some of us are on the heavier side. I ended up paying extra to upgrade to a minivan. The staff member at pickup was very helpful, and the upgrade cost was reasonable within company policy. They provided us with a brand-new limited edition vehicle with only 200 miles on it. Luckily, we switched cars—my travel companions were very satisfied with the rest of the trip.

Pretty good. Not much to compare, just that the specific model wasn't available, so they offered a same-class Japanese car. Didn't want it, so switched to an Explorer.

The system clearly showed available cars, but the American girl insisted we upgrade. We specifically went to the parking lot to take photos as evidence, and only then did we get the Camaro. The old gentleman at the parking lot was from Guangdong and taught us how to open the convertible. Great service.

とても良かった。スムーズに旅行できました！また利用したいです。

とても良かった。スムーズに旅行できました！また利用したいです。

Hertz couldn’t find our reservation. Said they were having an issue with reservations stating with the letter J. Took 30 minutes to correct.