Excellent

Few people, the process was relatively quick.

The service was good and the vehicle description was accurate, but they didn't let me see the car first. I didn't know if a compact car would fit all my luggage, so I had to upgrade. Nobody came to help me with the car, and there was no explanation about the car's condition. Since I don't speak any English, my daughter had to find someone to show us how to use the car.

The members of staff were very helpful, the upgrade was an added bonus. On drop off, the staff member was helpful regarding payment of the toll bridge in Liverpool. My only gripe is that we were told with the upgrade it included the additional driver but we have since been charged. I have emailed the company and am awaiting an answer...

The service of the counter staff on pickup was terrible! Very rude, impatient and acted as if I was an annoyance to his day rather than a valued customer - not a great start to the holiday! It's unfortunate as it is the closest car hire place to where I live so would like the option to use it again.

Very easy process and by far the cheapest car hire I could see online.

Pick up process was lengthy but they were unexpectedly busy

Pick up location listed incorrectly