Terrible experience at the Italian counter.

The staff at Hertz in Rome Airport were helpful, guiding and arranging a vehicle swap. Even though the originally reserved higher-class vehicle was not available, they provided us with a Peugeot 3008.

Service is good

No cars available and charged me for insurance. I won't rent from them again even if it's cheap.

When picking up the car, we found its condition unsatisfactory, primarily due to high mileage. We expressed our concerns to the rental company and Hertz replaced it, which we appreciated. However, there was an issue with being forced to buy insurance at the store. Even though we had already purchased it on QEEQ, they insisted. This was frustrating.

Consistently excellent: car condition, service attitude, and the staff even helped with luggage. Great!