Very good service and friendly member of staff (at the Avis counter beside Budget) helped get me sorted and away as quickly as possible.

Very efficient service all the way. App works well and eliminates the need to print off vouchers.

Great car - modern and clean, drove well.

See above - love the price job feature!

Booking was meant to be a car. Had a baby and staff were brilliant at trying to find us an alternative but not successful.

Used budget loads of times and always been happy with the service and vehicle. Unfortunately this time the car window had been left slightly open, the car wasn't overly clean and was parked touching another car. Not the usual standard

I was disappointed that the service desk tried to fob me off with a 2 door Fiat 500 even though I had booked and paid for a 4 door Ford Fiesta or similar. So frustrating that almost every time the rental company tries to persuade you to take a car that is a lower specification than the one you have booked in advance and paid for in advance!! Trying to charge £14 per day for a satnav and £10 per day for an additional driver is just ridiculous. If the prices were more reasonable I’m sure your customer would be tempted to boost your profits via these “add ins” but because you are greedy and overcharge for them I’m sure that most people like me don’t bother..