Unhelpful staff

The rental company staff were very friendly. Despite the long delay caused by issues with the QEEQ platform, they were patient and continuously assisted us in resolving the matter.

The location of this rental company was easy to find, and there were no issues with picking up or returning the car. The staff mentioned different levels of insurance, and I was satisfied.

great customer service

the two hour pick up grace period it’s a rip off since i’m already paying for the car rental for the day

Really good customer service at the hotel location, easy to get through, good car, overall very well presented and worth renting again. BUT ... not very good for people arriving at Terminal 4 or 5! Took over 80 minutes to get from Terminal to Rental Location. Not suited for anyone who cannot walk long distances or who has difficulty carrying their own hand luggage. Too mant stairs, lifts, walks and buses (no direct bus - only bus/bus or bus/train). POSTSCRIPT I did try to re-book for my next trip of 32 days in May/June, but the website rejected my application as being for too many days. Not interested in trying to sort this out, so booked with a competitor easily. There was no problem with a long rental in February/March, so why are you putting up barriers against getting business?