Dont get screwed. Use ANYONE else

I booked a sedan but got a hatchback. The service was okay, but there were long lines when picking up the car. Just so you know, you don’t have to queue when returning the car. By the way, I ran into a really frustrating issue: I booked a car with this company through Zuzuche in early February and paid the full amount, returning the car on time. But in early May, they charged me $400 without notifying me. Unreal!

The staff could be a little more helpful rather than just minding their own business after asking the customer to wait in the sitting area for more than 20mins after all documentation is completed, could be that I went in on a Sunday in the evening and they are overworked.

Nice website with all required information at one place

My only criticism was that the Vancouver was way understaffed!! Fortunately I ran to be first in line at when the shuttle dropped off, but there was only one person at the desk. Longer line to pick up was noted when I dropped off. Vancouver location quite odd--an old chinese restaurant with booths still n place.

Need to be patient for shuttle transfers and during car pick up.

Awesome. Price protector is definitely a big plus!