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Live chat Email us Service Code: 3564288314
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Car too big

Reviewed: Sat, Aug 31, 2019
About Keddy by Europcar: 6.0 /10
“Car” a lot bigger than expected - given a Fiat Ducato (9 seats) rather than the advertised VW Caravelle (7 seats) “or similar”. In my view 9 seaters should be in a different category - unbelievable that something like a Ford Galaxy is in the same set of ACRISS/SIPP codes as a massive Ducato! Asked but they did not have any smaller 7 seater available. Very challenging to drive and park due to the excessive size. Long wait in queue at pickup, but staff friendly and to their credit they didn’t do a hard sell on extra insurance when I explained I already had other excess cover. Also good that they didn’t try the usual hire company trick of trying to charge for spurious damages on drop off (it already had a lot of existing scratches)
About QEEQ: 8.0 /10
Full Size Van | Volkswagen Caravelle or similar

Relevant Reviews on Keddy by Europcar in Italy

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Mini | Fiat 500 or similar
Reviewed: Sat, Jul 20, 2019
About Keddy by Europcar: 5.7 /10
The email confirmation stated pick up was in terminal however this wasnt the case. I actually paid more for this privilege so i was disappointed to find that I had to get a shuttle bus to the pick up. Overall we had to wait a long time to get the car.
About QEEQ: 8.0 /10

J.Alves

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Mini | Smart Forfour or similar
Reviewed: Tue, Jul 2, 2019
“Terrible Europcar”
About Keddy by Europcar: 4.7 /10
Customer service very poor when we check in and when we did the check out everything appeared good, the fuel take was full as we filled the tank before arrived, however we were charged with 12£ a few days later. I would definitely not recommend europcar.

J.Henry

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Mini | Smart Forfour or similar
Reviewed: Tue, Jul 2, 2019
“Frustrating - reasonable price, nice car but horrendous service on pick up and over the phone”
About Keddy by Europcar: 6.0 /10
Wait time and customer service upon collection were both the worst we have experienced. Stating collection is "in terminal" is very misleading as you have to use a bus to the collection area. Car was clean and in good condition, exactly what we needed for the trip. Rental was reasonably priced.
About QEEQ: 10.0 /10

View more >
Premium | Mercedes-Benz C Class or similar
Reviewed: Mon, Jun 10, 2019
“An excellent vehicle with easy pickup and drop off.”
About Keddy by Europcar: 9.7 /10
A straight forward process.
About QEEQ: 10.0 /10

View more >
Economy | Renault Clio or similar
Reviewed: Wed, Jun 5, 2019
“Good service with some annoying hangups on europcar side”
About Keddy by Europcar: 8.3 /10
I was charged 36€ extra for no reason I am yet to discover, impossible to get them on the phone and rectify the problem
About QEEQ: 8.0 /10
All fine so far

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