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terrible service from Enterprise at Glasgow airport....

Reviewed: Mon, Sep 9, 2019
About Enterprise: 5.3 /10
Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.
About QEEQ: 10.0 /10
no problem and all went well
Full Size Van | Volkswagen Sharan or similar

Relevant Reviews on Enterprise in United Kingdom

Virgil Hal

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Reviewed: Mon, Oct 14, 2024
About Enterprise: 10.0 /10
Enterprise offers great value. Since the large company didn't have automatic small cars available at that time, they upgraded us for free to a brand-new 2024 larger car with unlimited mileage. The car was excellent to drive, equipped with assisted driving and CarPlay. Highly recommended!
About QEEQ: 10.0 /10

Zero Bulwer

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Reviewed: Fri, Jul 12, 2024
About Enterprise: 4.0 /10

Monica Kent

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Reviewed: Sun, Dec 31, 2023
About Enterprise: 10.0 /10
Great, the car was very new and in excellent condition.
About QEEQ: 10.0 /10

Nicole Macadam

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Reviewed: Sat, Jul 1, 2023
About Enterprise: 8.0 /10
It was alright. The car was downgraded and wasn't the model I booked, but that wasn't necessarily Enterprise’s fault. Next time, I'll book directly on their website. They didn't provide a GPS, but they taught me how to use my phone's navigation via a data cable connected to the car's screen. The tire pressure might have been too high, as the car kept prompting me to check it, which made me nervous. I called the store staff and was asked to send an email with photos, but I never got a response. Fortunately, there were no further issues until I returned the car.

A.Williams

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Economy | Vauxhall Corsa or similar
Reviewed: Tue, Jan 16, 2024
About Enterprise: 10.0 /10
The car was very clean good customer service I definitely come back
About QEEQ: 10.0 /10

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