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terrible service from Enterprise at Glasgow airport....

Reviewed: Mon, Sep 9, 2019
About Enterprise: 5.3 /10
Enterprise were terrible. queued for well over an hour at the checkin desk, then another hour waiting for the car, only to be eventually told that they didn't have a car for us at all. We booked a full sized van, but ended agreeing to take a medium sized vehicle as that was all they had left. we could barely fit out luggage in and had a very cramped and unpleasant onward journey. they weren't able to give us a refund as we had already pre paid. so we paid £550 for a £300 vehicle.... not at all happy.
About QEEQ: 10.0 /10
no problem and all went well
Full Size Van | Volkswagen Sharan or similar

Relevant Reviews on Enterprise in United Kingdom

Werner Bloomer

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Reviewed: Wed, Aug 21, 2024
About Enterprise: 10.0 /10
The pick-up and drop-off process is very simple and efficient. There are shuttle cars running between terminals, and after returning the car, the rental company provides free transportation to another terminal.
About QEEQ: 10.0 /10

Mignon Archibald

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Reviewed: Thu, Jul 25, 2024
About Enterprise: 8.0 /10
The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.
About QEEQ: 8.0 /10

Miriam Lily

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Reviewed: Wed, Apr 24, 2024
About Enterprise: 6.0 /10
About QEEQ: 8.0 /10

Julia Dryden

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Reviewed: Fri, Jun 10, 2016
About Enterprise: 10.0 /10
The store was easy to find, the service was good, and they were very patient.
About QEEQ: 10.0 /10

D.Hall

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Economy | Opel Corsa or similar
Reviewed: Tue, Jun 14, 2022
“Great car rental experience”
About Enterprise: 9.0 /10
I was very satisfied with the service we received from the staff. All the staff were all friendly and make the pick up & drop hassle free.
About QEEQ: 10.0 /10
The booking was very streamline & the cost was lower than other cars advertised.

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