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Search for Alamo Car Rentals in Florence

Extremely disappointing.

Reviewed: Tue, Sep 10, 2019
About Alamo: 4.0 /10
Car was not what I paid for. I was given a compact car (VW golf) instead of the intermediate car I requested (was supposed to be something in the same class as an Audi A3). The counter staff (Locauto) argues with me at length about this, arguing they were of the same class and wanted me to pay more for a different car, which I refused. Further, the process took quite a bit of time, from the counter to actually picking up the car. The car also had significant damage, which the person who gave me the car assured me he noted on the ipad/tablet, but who apparently did not. Consequently, when I dropped off the car, the Locauto staff person gave me a hard time about the damage and said I would definitely have to pay for it. She then made me write a statement regarding the damage under penalty of perjury. This process held us up when we had a flight to catch. I then got an invoice for 400 Euro by the time I landed in the US, which clearly demonstrated that they did not perform any investigation. The email with this invoice only gave a total of 48 HOURS to contest the charge or my credit card would be charged, which is a ridiculously short window, especially for people with long flights. I did contest the charge and they did drop it, which also is evidence that they did not investigate the damage prior to charging me and caused me unnecessary delay and stress.
About QEEQ: 8.0 /10
Audi A3 image
Alamo
Florence International Airport(FLR)
Florence
Italy
Intermediate | Audi A3 or similar

Relevant Reviews on Alamo in Italy

Phoenix Barnard

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Alamo
Rome Fiumicino Airport(FCO)
Rome
Italy
Reviewed: Sat, Jun 21, 2025
About Alamo: 10.0 /10
Very satisfied. The car rental counter is located inside the airport and handles bookings for several rental companies. Waiting time depends on the number of customers, so make sure to take a ticket first—just like at banks to process your turn. Once you're done, head to the parking lot inside the airport to meet staff and pick up your car. This booking included QEEQ's comprehensive insurance purchased online and allowed for one-way car drop-offs. Since I didn't purchase insurance at the local branch, I carefully followed the staff's instructions and took pictures of all visible scratches on the car. The staff said they don’t count scratches under 5cm—seems it's not as tricky as some online reviews suggest. To be safe, I photographed all scratches even ones they didn’t point out. They held a €500 deposit, which was fully refunded to my credit card within two days of returning the car. I encountered no unauthorized charges—overall, very satisfying! Note: Since the one-way drop-off happened over the weekend, the local staff finished work at 1 PM, meaning any drop-offs after that would incur an extra €20 service fee. I only discovered this after reviewing the detailed QEEQ booking confirmation. I contacted their customer service to confirm the situation, and it turned out to be accurate. I could only envy the relaxed work schedules of Europeans. The car I received matched the model I booked. As an experienced driver, I found it somewhat hard to drive—the steering wheel was heavy, and the air conditioning was average. Everything else was fine, but it wasn’t as easy to drive as the small car I’d rented from another company in Rome previously. Overall, this rental company proved to be reliable.
About QEEQ: 10.0 /10

Amos Ella

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Alamo
Florence
Italy
Reviewed: Fri, Sep 20, 2024
About Alamo: 10.0 /10
Very satisfied.
About QEEQ: 10.0 /10

Adair Jonson

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Alamo
Pisa Airport(PSA)
Pisa
Italy
Reviewed: Mon, Dec 10, 2018
About Alamo: 10.0 /10
Alamo often offers discounted upgrades during the off-season. Their service is excellent.

F.Newman

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Economy | Fiat Panda or similar
Alamo
Milan Linate Airport(LIN)
Milan
Italy
Reviewed: Fri, Jul 24, 2020
“Excellent car, not so great service (Alamo).”
About Alamo: 8.0 /10
The car had some damage to the inside of the trunk, and it was t documented before we left. (It was in the lining of the trunk that covered the spare tire). And they are trying to charge us an extra €290 for damages. We didn’t do this so fighting with Alamo’s customer service is proving to be difficult. Make sure to check everything inside and out. They’ll try and get you.
About QEEQ: 10.0 /10
Super easy to book! Would definitely do it again.

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Compact | Volkswagen Golf or similar
Alamo
Milan
Italy
Reviewed: Tue, Aug 27, 2019
About Alamo: 9.7 /10
Great service
About QEEQ: 10.0 /10

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