Brilliant

1. I already purchased full insurance on Zuzuche. When picking up the car, I told the staff in English that I didn't need insurance. They gave me a contract in French and pointed out a €950 charge, explaining that it was the deposit and emphasized that it was a credit card pre-authorization, not a fee. However, the €950 included €650 for insurance, which wasn't mentioned at all. The entire insurance contract was in French, which I couldn't understand. As it was my first time renting a BENZ V-Class car, I accepted the €950 deposit as reasonable and signed the contract, not realizing I had bought extra insurance. After returning the car and coming back home, I received three invoices from the car rental company for €650 in insurance and two €875 car damage fees. Despite already having the company's insurance, I was charged a total of €1750 for car damages.

Very satisfied with the staff

Very good

employée dévouée, très efficace et fort agréable. Véhicule neuf ! Nous avons réellement apprécié le service Europcar.

Process rapide et fiable (réservation 6 mois avec paiement à l’issue de la location). Et une belle économie à la clé.

The car was good, BUT it took over an hour to pick it up which is unacceptable.