Brilliant

The overall service at the car rental location was very poor! They kept trying to upsell me to a higher-tier car at the beginning, and only stopped after I repeatedly refused. Then, they tried to sell me their insurance. Following the guidelines from the rental platform, I brought a credit card with a Visa logo and sufficient credit limit that worked in other stores, but their POS machine couldn't process the deposit. This caused me to wait on-site for four hours, severely affecting my schedule! After finally completing the paperwork, they handed me just one key and told me to find the car in the parking lot myself. The experience was mediocre. The drop-off location was okay, but when I tried to take photos, the staff stopped me, saying there was no need to worry. I don't know if there was really nothing to worry about or some other reason. Besides, the car's quality was also average. The windshield washer fluid was almost empty, running out after just two uses. On the last day, it also indicated low battery voltage. Overall, I felt it wasn't worth the money. It was a rip-off!!!

Very satisfied

The rental company was Europcar. They are a large company with good service.

Great service.

Super easy and clear

Very good experience being made easy by professional service from the reception desk.