Excellent staff!

The car rental experience this time was perfect. Upon landing, it was very easy to locate T5. Right outside the exit was Avis's shuttle, which took only five minutes to reach the rental office. There was no insurance upselling; I opted for an additional trailer insurance at £5 per day because the countryside roads were extremely narrow. When a large truck approached from the opposite direction, I had to stop on the roadside in a hurry and accidentally scratched the tire. I’m not sure if I’ll be charged for it. Upon returning the car, the staff assured me not to worry since I had purchased comprehensive insurance back in China. The trip isn’t over yet, so I haven’t seen the final billing statement.

The staff performed routine upselling for vehicle upgrades and fuel services, which I politely declined without any issues. The normal procedures were handled efficiently, with a 10-minute wait in line and paperwork completed in 5 minutes. The car was fairly new, with only 7,000 miles on it, and its condition was good. The vehicle had adequate power and was equipped with adaptive cruise control, which made driving much easier.

The service is pretty good. They might ask if you want to upgrade to a bigger car; you can just refuse. There aren’t many people, and the pick-up and drop-off procedures are quite smooth.

Highly satisfied

The vehicle was in excellent condition and the service was very good.