Be careful of the cars they offer.

The Portland pickup location is in the Pearl District, very close to Union Station. The process was simple, and the staff was friendly and chatty. He also responsibly asked about the number of luggage items to ensure the trunk was big enough. When the vehicle had a flat tire in Seattle and needed to be exchanged, the airport staff were very welcoming. They upgraded us to a Toyota 4Runner and repeatedly assured us it was a good car. Indeed, the car performed very reliably during the drive to Vancouver.

Overall, it can be considered good

Not bad

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.