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Search for Routes Car Rentals in Vancouver
Reviewed: Mon, Jul 30, 2018
About Routes: 2.0 /10
We waited at the airport for the shuttle to take us to the pickup location, and the whole process of waiting and getting the car took over an hour. The car they gave me was two tiers lower than what I booked, but they charged the same. Due to the remote location of the pickup point, there were no other rental companies nearby, so it was impossible to cancel and switch to another company, not to mention wasting over an hour. It felt like a scam! Worst of all, the company's staff were extremely lazy and didn't fill the tank. I had to return the car with three-quarters of a tank. If I filled more, I lost money. If I filled less, they charged me extra. Basically, the customer loses out!
car image
Routes
Vancouver Airport(YVR)
Vancouver
Canada

Relevant Reviews on Routes Vancouver Airport

Elma Ferdinand

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Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Feb 5, 2020
About Routes: 10.0 /10
The staff are efficient and courteous. However, the pickup location for the shuttle has changed. Now it's at the international departure shuttle waiting area, no need to go underground.
About QEEQ: 10.0 /10

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Mar 14, 2020
“Never again ! Routes staff hirea car with Enterprise for ideas on how it should be done”
About Routes: 7.7 /10
It took two hours from arriving at the reception desk to driving away in the car and there was very little interest in our needs and mostly concern about their attempts to maximise vehicle use so we had to wait for a vehicle that had just been returned to be checked and cleaned - and not much of an apology
About QEEQ: 10.0 /10

T.Ooms

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Intermediate | Nissan Sentra or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Tue, Oct 22, 2019
“Decent rates”
About Routes: 8.7 /10
Everything was ok, the only one major issue we had was we were under the impression that spouses were able to drive as well without an extra charge, and they charged us for that.
About QEEQ: 8.0 /10
Everything with the booking platform was good nice and smooth

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Medium SUV | Nissan Rogue or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Wed, Sep 25, 2019
“It was an average experience.”
About Routes: 6.7 /10
They gave us an upgrade that we didn’t ask for. At first we thought it was good but then later realized the car was too big and also used more gas. Also we forgot an item at the rental and they were not very helpful at helping us find it at the location and responding promptly about it. We still haven’t found it. Also it a bit inconvenient to take the shuttle out and in of the airport to get the car and drop the car. Also the parking at routes was small so we had to be extra careful going in and out. It was too tight.
About QEEQ: 8.0 /10
It was easy to find the car however it would be nice if it made it clear that the rental company was outside airport while booking.

B.Bone

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Economy | Kia Rio or similar
Routes
Vancouver Airport(YVR)
Vancouver
Canada
Reviewed: Sat, Sep 8, 2018
“First Time...not the last!”
About Routes: 9.6 /10
Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!

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