Worst Experience Ever, Rhodium and Gold Car are to be avoided like the plague

L.Wehr

Spain

Reviewed: Wed, Sep 25, 2019

About Rhodium: 8.7 /10

Worst experience ever renting a car. Rhodium is a US company with exactly 0 cars of it's own. They use GoldCar to supply customers with vehicles. Unbelievable and completely unavoidable hidden costs. Airport surcharge, not communicated in original booking price as all other legal and ethical companies communicate. You have to choose one of their insurances, this means that if you have credit card benefit covering rentals that's null and void and you need to pay for theirs. The staff do their best, but they work for an unethical company and have the huge challenge of convincing you the misinformation and lies the company policies include are standard and should have been expected...wouldn't want their job. If you have any sense avoid Rhodium or Gold Car who services them for that matter.

About QEEQ: 10.0 /10

Rhodium

Madrid–Barajas Airport(MAD)

Madrid

Spain

Economy | Ford Fiesta or similar

4-day rental

Relevant Reviews on Rhodium in Spain

Spain

3-day rental

Economy | Volkswagen Polo or similar

Rhodium

Mallorca

Spain

Reviewed: Wed, Sep 25, 2019

About Rhodium: 8.3 /10

Long waiting line, assistant at the counter attempted to sell additional services by simply not telling the truth about contract terms (she called one of the additional services a "local tax").

About QEEQ: 10.0 /10

Perfect customer service, eager to help at any given moment.

G.Lynch

Spain

7-day rental

Compact | Citroen Berlingo or similar

Rhodium

Alicante Airport(ALC)

Alicante

Spain

Reviewed: Tue, Jul 9, 2019

“Cheap until I was charged an 'airport tax'!”

About Rhodium: 7.3 /10

An additional 'airport tax' charge had to be paid at the desk which I was not expecting and was told was mandatory. Would rather have been made fully aware of this beforehand so that I could have planned accordingly.

About QEEQ: 8.0 /10

Surprise at how cheap the rental of a car for a week was soon changed to feeling ripped off! I would much rather have known about the 'airport tax' I was charged by Rhodium beforehand so that I could have done a fair comparison with other car rental companies.

m.coyle

Spain

3-day rental

Full Size Van | Volkswagen Transporter or similar

Rhodium

Malaga

Spain

Reviewed: Sun, Jul 7, 2019

About Rhodium: 8.7 /10

We looked for Rhodium and Easyrentcars but couldn't see them. We had to ask at another desk who pointed us to 'Gold'. Not sure which company we used, or which was responsible for what. The booking form promised a VW Transporter (ie an empty van) but the rental desk said could either have a choice of minibuses. As the seats folded down, this was ok. Because of the size of the vehicle, the man said it would be ok to return to Level 0, so as not to bother driving round the sharp bends to Level -2. However, the lady at the returns office said no, they needed it returned to level -2. Apart from that, all was good.

About QEEQ: 8.0 /10

G.Stewart

Spain

7-day rental

Economy | Ford Fiesta or similar

Rhodium

Fuerteventura Airport(FUE)

Fuerteventura

Spain

Reviewed: Sat, Feb 9, 2019

“Better tha expected”