Excellent

Overall the communication went pretty smoothly, and even without an upgrade they didn’t make a fuss about anything.

I would like to thank the person that helped us at the pick up. They were very busy, but she took care of us making the experience easy and enjoyable.

Exceeded expectations and resolved all of the issues which were outside of their control

Really helpful service with phone support. Great!

Old, damaged, scraped, dented car! Embarrassing having to drive it around

All Europcar staff are very helpful. the “flat tire” light went on on my dashboard. I called the customer service and they immediately directed me to a nearby garage and fix it. I have problem in finding the location to return my car. Called customer service again and they provided excellent guidance and solve my problem. Really like Europcar service. I like my VW Sharan. Very spacious which fit my requirement well. However, I think the car needs some maintenances as the engine has to be manually restarted a couple of times.