Pretty good

The counter staff were quite friendly, their English level was good, and they even personally assisted with the car pickup.

Had to communicate back and forth; the car model was not correct, and they couldn't provide the booked car in the end.

The queue time was a bit long, but not unexpected. After checking my driver's license, the staff noticed the address was too long to fit, so they just roughly shortened it. The overall experience was still good.

They added €130 onto total bill for fuel/refuelling cost which would be refunded if brought back full. Car was full but the return staff charged anyway as he ‘forgot’ to confirm that car was brought back full on electronic form. Only sorted because I pointed out the extra charge. It was obvious this ‘mistake’ happens a lot

All fine