Upgraded but was it actually a good deal?

The overall service was good, very professional and convenient. Everything was great except the contract not being available in English and the rather high risk-driving fee.

The first day the vehicle had issues, but they were quite sincere in resolving the problem. They sent a taxi to pick us up, but there was no vehicle of the same class available. The second day in Annecy, we were told again that no equivalent vehicle was available. On the third day in Lyon, we felt the car was too small, and they refused to give us a higher-class vehicle, even though we were not originally planning to go to Lyon! This greatly delayed our trip and wasted our time and money by having to detour to Lyon just to change the car! For these two days using a lower-class vehicle, I request compensation. You can't just refuse to compensate because you don't have a vehicle available. When I requested an upgrade, they refused.

The car changed from VW-TROC to JEEP Reneger.. it was Ok

Thanks they support well.

The French pickup / return area at Geneva is very poorly signed and the directions given were really inadequate. On return, no staff were at the drop-off point and vans were blocking the few free spaces. Staff at the desk declined to give any receipt for the return of the car.

Like: Booking was swift and simple. No hidden fees and clear what you were booking. Explained insurance in a way that was easy to understand.
Dislike: no complaints