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The rental company changed my car, and I am completely dissatisfied. I originally rented a pink convertible Beetle, and I checked on the Zuzuche website—there was only this option available in the same category, nothing else. However, when I arrived, they said they didn't have it and gave me a white convertible Volkswagen instead. I reached out to Zuzuche customer service, but they couldn't resolve the issue at all. Most importantly, the Zuzuche page showed only the pink convertible Beetle under the same category; otherwise, I wouldn't have chosen this rental.

The car pickup location was at Plaza de España, Madrid, and it was relatively easy to find. The paperwork process was straightforward, but the small space was packed with cars, making it impossible to get the car out. I requested help from the staff, who seemed experienced with this issue and took about twenty tries to maneuver the vehicle out. The car had numerous scratches and dents all around. When I asked the staff to inspect, they recommended taking photos. To avoid disputes during return, I took around 30 photos. The road trip through the Iberian Peninsula, including Portugal, went smoothly, and the vehicle's condition was fine overall. However, returning the car at Madrid Airport T1 was problematic. I entered the wrong entrance twice despite seeing the EUROCAR logo, only to find out the area was separated by a parking lot. After paying a parking fee and trying multiple times, I finally found the return location. The inspection staff reviewed the existing damages documented in their system but oddly asked about a small scratch near the door handle. Fortunately, I had a photo, showed it to him, and he had no arguments, marking the car as free of scratches or dents on the inspection form. While the inspection seemed complete, I later received an email noting three minor scratches, which felt dishonest. Future renters should stay vigilant. At Iberian Peninsula gas stations, be cautious to differentiate between gasoleo (diesel) and gasolina (gasoline). Picking the wrong one would be a costly mistake.

Although it took a bit of time to find the car rental company, the process was very quick and the staff were very nice and provided clear explanations.

Service attitude was mediocre, and they did not explain insurance claims and prices clearly.

Fantastic service and the car was brand new.

Everything worked well! So far so good.