CAR RENTAL REVIEWS ON EUROPCAR IN BARCELONA

Excellent

Very good, very nice.

Before picking up the car, I was worried they might push insurance sales, but they didn't at all. They just confirmed with me that I didn’t purchase their in-store insurance. I originally booked an MG, but they gave me a Mercedes-Benz minivan instead. It was too big, and I was scared to drive it. They charged a 500 Euro deposit, which was refunded the next day after returning the car.

L'agence a essayee d'etre arrangeante.

The entire process, from the beginning to picking up the car at the rental store, was very smooth. The customer service in Thailand was also excellent, with no additional demands.

Satisfied

Overall, very satisfied.

The process of renting and returning the car was somewhat slow, and two months after returning the car, I was charged for a traffic violation without any prior notice.

Pretty good, they didn’t try to upsell insurance. However, they didn’t check the car during the return process. Even though I clearly refueled the tank before returning, they still charged me over $10 for fuel. The amount wasn’t much, so I didn’t pursue it further. Still, it would be better if they conducted a clear inspection during the car return.

The staff speaks English and recommended an upgraded insurance package. After refusing once, they did not mention it again. They provided a brand-new Mercedes GLA200, which was very easy to drive and spacious. During the return process, the staff conducted an on-site inspection.

After repeatedly confirming with the staff about the deposit breakdown, we were told that part of it was an upgrade fee for the vehicle and the rest was just a standard deposit. However, after returning the car, no invoice was provided proactively. When we eventually obtained the invoice from the rental platform, we discovered that insurance had been forced upon us. We’ve never encountered such a situation when renting cars overseas, and we’re not sure if this is a problem specific to Spain or Europcar. Regardless, it feels like we were scammed. Everyone should be cautious—it's best to record videos and audio throughout the process as evidence. Otherwise, if the rental company denies it later, you won’t be able to defend your rights.

This was my first time using EuroCar, and I'm very satisfied. The staff were patient and thorough. Since I was going on a long-distance trip, they specifically picked a car suitable for long drives. The car was very new and equipped with adaptive cruise control and driver assistance features, which significantly reduced the driver's workload on the highway. I'm very grateful.

The staff member at Europcar in Barcelona, a man, insisted I purchase their insurance even though I already bought full coverage. After a lengthy back-and-forth, he finally gave in. I rented a Ford Focus but was given a Skoda instead. When returning the car, I had only used one-third of the fuel, yet they charged me over 80 euros. Is Spanish fuel made of gold? I asked the Zuzuche customer service team to inquire about the charges, but after two weeks, I still didn't get a detailed breakdown of the fees. This kind of charge feels very shady. Next time I visit Barcelona, I will personally stop by and address that scoundrel directly.

Very good.

Everything went smoothly.

The car rental company was overall acceptable. However, when returning the car, the staff specifically checked the underside of the car by hand and claimed there was a scratch, charging 70 euros for it. That area is typically not inspected during pickup, so it was hard to explain the reason. It felt like an unavoidable situation. Fortunately, I applied for insurance reimbursement, and QEEQ assisted promptly in handling it.

The reception by the guy named Camille was very enthusiastic. Great service!

The service was very satisfying. Picked up the car two hours late and got upgraded to a Mercedes-Benz business vehicle.

Satisfactory

It was alright. I had booked a Polo but was given a Mitsubishi SUV. Although I wanted a Polo, the SUV felt too large for driving in Barcelona since many parking lots are quite small. If you're not an experienced driver, it's really hard to manage. The front desk lady tried to convince me that the Polo was too small and that one of my two large suitcases would have to be placed on the back seat, which she claimed is illegal in the EU. She suggested that I upgrade to a bigger car. I ignored her, but in the end, they just gave me the Mitsubishi SUV anyway. Clearly, it was just a way to make more money by telling lies.