Car was in decent shape overall, just a few scratches on the outside that didn’t really matter.

Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.

The counter staff tried to handover to us a manual drive car first and then tried to give us a smaller automatic car than what was booked for. after arguing and wasting 30 mins we got the car that we had booked. overall the car was in great condition and everything went smooth

Excellent service and great pricing.