Good, but they are extremely picky about cleanliness upon return

I spent more than 1 hour to wait for pick up by Atlas. The operator asked me to wait for her/his bus in red & finally the operator said the bus was broken down so that pick up was delayed for hour. In the meantime, no alternative arrangement & thus I waited for more than 1 hour at the brown zone outside Tullamarine Airport on 23/9. Terrible service!! Also, none of the staff arrange car checking with me. The operator at the pick up point just gave me the key, in fact the first he gave a wrong key to me, to start my journey. The car was dirty and has scars on front. To protect myself, I took photos before starting the engine. No service at all!!

Great. Eventhough the vehicle i booked wasnt the one i got. But it was great all the same!

The car i booked was Toyota corolla or similar. When i went to pick up the car, the staff gave me SUV Mitsubishi. I said I never drove big cars, then offer a uncleaned and untidy hatchback. I saw others took Toyota corolla, only not me. The staffs in Melbourne Atlas are so terrible to serve me, but I’m a milion percent sure I asked the right things, what customers must deserve it. I asked the receipt for the bond to a guy, he refused. The guy was angry at me and left me alone in the office for a while, everybody watching me, then the manager started looking after me. The funniest thing is the guy escaped from me When i came back in to the office because I wanted to ask something. Is it possible that staffs act to customers like that. Also on the receipt for the petrol, there was shown me that I drove 1000km in the day. I’m wondering that’s why they overcharged me about the petrol. I had been to the office 11am, left 12pm, return the car at5pm. Is it possible I could drive a thousand kilometers in the day.

Like: Cheap rental and we got upgraded, easy pick up and return
Dislike: There were some issues with the deposit and the eftpos machine breaking down but all solved fine