The reception area is set up like a hotel front desk with 2-3 staff members, mostly of Indian nationality, including those inspecting the cars. Overall, communication was smooth.

Counter didn’t answer any of our questions had to wait for the car nothing was answered

I will NEVER use your service or the rental company Routes again. The staff at Routes were rude (put me on hold and hung up twice while i requested pick up), would not honor my agreement stating the changes were due to ICBCs recent insurance chands and the only solution they wanted to provide was to send me to their competitor.

long waiting time for car pick up. Customer service was good though.

I got an excellent deal through and was very pleased with their service AAA+

Good, easy to use service, highly recommend