Very good

It took a long time to pick up the car, but the return process was very quick.

Waiting in Vancouver is terrible, we waited 90 minutes to get the car, while people behind us may have waited even longer time. Insufficient staff at the office as well as in the parking lot. The gasoline tank was not filled after previous rental,.

The car we used was dirty outside. Inside was clean.

The shuttle from the airport was a horrendous THREE HOUR experience due to mainly traffic. Once at the Routes office yet another agonizing 50 minute wait due to inconsiderate and inexperienced staff. After 35 minutes to get through the sign-in, the pre-inspection found the vehicle was NOT clean and ready, the lot jockey collided with another vehicle in their lot rushing it over to the cleaning bay. Another vehicle was brought in, NOT clean, so we had another 15 minute wait to finally get our “not to clean” vehicle ! This four hour + fiasco set us nicely into Vancouver rush hour traffic which was not in my plans considering we landed at YVR at at 12:45pm

Great customer service, good shuttle service wait a little long on the journey from the airport 45 min. So we got a cab but this was our choice as on a right schedule. Car was in great condition and no complaints. Thank you