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Live chat Email us Service Code: 7145463171
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Excellent car but staff services could be improved

Reviewed: Wed, Dec 18, 2019
About Europcar: 7.3 /10
The car was in an excellent condition and enjoyed the ride throughout our journey. However, the staff on duty for the pick up day arrived almost an hour later than the opening hours which is supposedly to be 8am. Also, the staff got quite annoyed when he was upselling additional insurance even I have mentioned it many times I have bought addtional coverage. This has overall delayed our journey out of London.
About QEEQ: 10.0 /10
Well done and keep up the good work!
Mini Van | Opel Zafira 7 Seats or similar

Relevant Reviews on Europcar in United Kingdom

Annie H

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Economy | Vauxhall Corsa or similar
Reviewed: Tue, Oct 25, 2022
About Europcar: 9.0 /10
I got an upgraded car because the one I had ordered wasn't available. The collection and drop-off service was timely and excellent. It was quite a long walk from the terminal at Newquay airport to the collection point so bear this in mind if you have mobility problems.
About QEEQ: 10.0 /10
A perfect experience. Many thanks.

Y.Chow

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Compact | Volkswagen Golf or similar
Reviewed: Thu, Oct 3, 2019
About Europcar: 9.3 /10
Picking up was easy and walked me through the car but paid extra for zero excess
About QEEQ: 10.0 /10
All good no problem at all
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R.James

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Intermediate | Skoda Octavia or similar
Reviewed: Sat, Aug 17, 2019
“The App was very easy to use and i had no problems at all. Very good service.”
About Europcar: 8.0 /10
I've used Europcar in the past and they've been great. Had no issues at all with them. The Staff were very helpful, even though they were very busy on the day of my collection. The vehicle was in good condition inside and out. Again no issues, would definitely use them again.
About QEEQ: 8.0 /10
This was my first experience booking on the App. I was very impressed with the whole experience. Easy to follow and great value for money.

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Mini | Fiat 500 or similar
Reviewed: Sat, Jun 15, 2019
“Did the job”
About Europcar: 8.3 /10
The woman who greeted me at the desk at Europcar was extremely rude and inappropriate . However the woman who I dropped the car off with was lovely .
About QEEQ: 10.0 /10

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Mini | Fiat 500 or similar
Reviewed: Wed, Jun 12, 2019
“Super”
About Europcar: 10.0 /10
Super service
About QEEQ: 10.0 /10
Great and clear booking process

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